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Effective Date: 01/05/2025

Terms & Conditions

Welcome to The Tack Room! These Terms and Services (“Terms”) govern your use of our website located at thetackroom.com.au (the “Site”) and the purchase of products offered on the Site. By accessing or using The Tack Room, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. General Information

The Tack Room is an ecommerce platform offering equestrian gear, tack, and horse care products. All references to “we”, “us”, or “our” refer to The Tack Room.

2. Eligibility

You must be at least 18 years old or have the permission of a legal guardian to make purchases on our Site.

3. User Accounts

To make purchases, you may be required to create an account. You agree to provide accurate and complete information and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we reserve the right to correct it and contact you before shipping.

5. Pricing and Payment

All prices are listed in AUD and are subject to change without notice. Payment is due at the time of order using accepted payment methods listed on our Site. We reserve the right to refuse any order.

6. Shipping and Delivery

Shipping times and costs are listed at checkout. We aim to process orders promptly, but we are not liable for shipping delays outside our control. Once the order is dispatched, tracking details will be provided if available.

7. Returns and Refunds

If you are not satisfied with your purchase, please contact us for instructions on how to return an item. Items must be returned in original condition within 30 days for a refund or exchange, unless otherwise stated.

8. Intellectual Property

All content on the Site, including images, text, logos, and product descriptions, is the property of The Tack Room or its licensors and is protected by copyright and other intellectual property laws. You may not use or reproduce any content without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, The Tack Room is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products. Our liability for any claim is limited to the amount you paid for the product.

10. Indemnification

You agree to indemnify and hold The Tack Room harmless from any claims, liabilities, damages, and expenses arising out of your use of the Site or your breach of these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of South Australia, Australia, without regard to its conflict of law principles.

12. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of the Site following the changes constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at:
Email: [email protected]
Phone: 08 8725 2535

Effective Date: 01/05/2025

privacy policy

At The Tack Room, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • Purchase history
  • IP address and browser/device data

 

We collect this information when you:

  • Make a purchase
  • Create an account
  • Sign up for our newsletter
  • Contact us directly
  • Browse our website (via cookies and analytics)

2. How We Use Your Information

We use your personal information to:

  • Communicate with you about your order or inquiry
  • Process and fulfill orders
  • Provide customer support
  • Send marketing emails (only if you opt in)
  • Improve our website and customer experience
  • Comply with legal obligations

3. Sharing Your Information

We may share your information with:

  • Payment processing providers (e.g., Stripe, PayPal)
  • Shipping and logistics partners
  • Email marketing platforms (if you opt in)
  • Service providers who help us operate our website

 

We do not sell or rent your personal data to third parties.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and collect usage data. This helps us understand how visitors use our site and allows us to personalize content and offers. You can disable cookies in your browser settings, though this may affect site functionality.

5. Data Security

We implement industry-standard security measures to protect your information. While no system is 100% secure, we take all reasonable steps to safeguard your data, including the use of SSL encryption and secure payment gateways.

6. Your Rights

Under Australian privacy laws, you have the right to:

  • Access your personal information
  • Correct or update your information
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications at any time

 

To exercise these rights, please contact us.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any external sites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of the site after changes indicates your acceptance of the revised policy.